Refund & Cancellation Policy

1. Overview

At B'LURU Fresh, we take great pride in delivering fresh, hygienically processed chicken to your doorstep. Since our products are perishable and cut fresh to order, our refund and cancellation policy is designed to be fair to both our customers and our operations.

2. Cancellation Policy

2.1 Customer-Initiated Cancellations

• Before processing begins: If you wish to cancel your order, please call us immediately at +91 7012488951. Cancellations before the cutting/processing of your order begins may be accepted at our discretion. A full refund will be issued if the cancellation is approved.
• After processing begins: Once your order has been confirmed and the chicken is being processed/cut, cancellations are not accepted, as the product is freshly prepared specifically for your order.
• After dispatch: Orders cannot be cancelled once they are out for delivery.

2.2 Company-Initiated Cancellations

We may cancel your order in the following circumstances:

• Non-availability of stock.
• Delivery not feasible to your location on the given day.
• Suspected fraudulent activity or violation of our Terms of Service.
• Force majeure events (natural disasters, curfews, etc.).

In all such cases, you will receive a full refund via the original payment method.

3. Refund Policy

3.1 Eligible Refund Scenarios

Refunds will be processed in the following situations:

3.2 Non-Eligible Refund Scenarios

Refunds will not be provided in the following cases:

• Change of mind after the order is confirmed and processing has begun.
• Incorrect delivery address provided by the customer.
• Customer unavailable at the time of delivery after delivery executive attempted contact.
• Dissatisfaction due to personal taste preference (not quality).
• Delay in delivery due to traffic, weather, or other factors beyond our control.

4. How to Request a Refund

1. Contact us within 2 hours of delivery (for quality/wrong product issues).
2. Call us at +91 7012488951 or email support@blurufresh.com.
3. Provide your Order ID, contact number, and the reason for your request.
4. Where applicable, share a photo of the product to help us investigate.

5. Refund Processing Time

Refunds will be credited to the original payment method used during purchase. We do not issue cash refunds for online orders.

6. Replacements

In cases where a refund is not feasible (e.g., COD orders or minor quality concerns), we may offer a replacement with your next order, subject to our discretion and availability.

7. Disputes

If you are unsatisfied with our resolution, you may escalate your concern to:

8. Contact Us